Frequently asked questions
37 articles
Design, installation and registration
- Are all roofs suitable for the installation of solar panels?Invrida offers different mounting solutions for different kinds of roofs. The yield of a PV system depends on the modules' pitch (angle from horizontal) and azimuth (angle from Sou…Design, installation and registration
- How can I get access to the Invrida design software Helios?The use of this software suite is restricted to Invrida dealers. Contact sales@autarco.com to request your login, or leave your contact details here .Design, installation and registration
- I want to expand my Autarco PV system with batteries, is this possible?Yes! If you are interested in batteries, have a look at the latest offering on our website .Design, installation and registration
- What is the maximum roof pitch allowed for flat-roof systems?Both the Matrix and Flow mounting systems are suitable for applications with a roof pitch up to 5 degrees. Our design software generates accurate ballast plans for these situations…Design, installation and registration
- Where is my data stored?Overview At Invrida, we take data security and privacy very seriously. With increasing global attention on cybersecurity, it is more important than ever to ensure that data is stor…Design, installation and registration
- Which batteries are compatible with your hybrid inverters?Please find a full list of compatible batteries in this PDF .Design, installation and registration
- Can I customise MyInvrida or use an API for my own portal?Invrida provides a complete end-to-end solution, including all software and hardware required to design PV and energy systems, generate professional quotations, and offer a full mo…
- Cloud EMS – NPR Cannot Be Enabled When Backflow Power Is Set to 0With the introduction of Cloud EMS and the Negative Price Response (NPR) feature, users can automatically prevent export during periods of negative electricity prices. However, if…
- Do I get VAT return on my home battery?Yes, in the Netherlands you can potentially reclaim the 21% VAT on the purchase and installation of a home battery — but only if you qualify as a VAT-registered entrepreneur. If yo…
- How does a home battery help the environment?Home batteries offer multiple environmental advantages, especially when paired with solar energy systems or smart energy management. By storing energy locally and using it more int…
- Modbus TCP and wifi extendersWhen setting up an Energy Management System (EMS), reliable local network communication between the EMS controller, inverters, meters and other devices is essential. In real instal…
- No power error and how to solve this?A No Power error in Helios can appear when an inverter communicates correctly but reports no change in power or energy values over an extended period. This guide explains when the…
- Why are my upgrade benefits showing a negative result?When working with upgrade projects, it is essential that both the original project and the upgrade project use the same and most up-to-date financial calculation method. In some ca…
- Why is Negative Price Response (NPR) not limiting my system immediately?Summary Negative Price Response (NPR) is a smart feature designed to protect your ROI by limiting or stopping grid export when electricity prices turn negative. This ensures you ar…
Monitoring in MyInvrida
- Can I restore the monitoring connection myself?Yes! All you need is access to the MyInvrida app on your mobile device. Please follow the instruction on this Help Center article when you want to restore the monitoring connection…Monitoring in MyInvrida
- How is the Co2 offset calculated?In Helios, System Reports, and MyInvrida, you will often see a value for CO₂ offset, which represents the amount of CO₂ emissions avoided by generating solar energy with your PV an…Monitoring in MyInvrida
- I am moving. Can the monitoring of my Autarco PV system be transferred to the new resident?Yes, monitoring can be transferred to the new resident. Please send the following information to support@autarco.com: First and last name of the new resident Email address of new r…Monitoring in MyInvrida
- I am the new owner of an Autarco PV system, how do I get access to the monitoring app?Congratulations with your new house, and how great that it comes with an Autarco PV system! We understand moving houses can be stressful, luckily getting access to the monitoring a…Monitoring in MyInvrida
- I don't see any yield in MyInvrida, what's wrong?There are several possibilities that may cause no yield to be shown on MyInvrida. First, check whether the inverter is working properly. In normal daylight conditions the display s…Monitoring in MyInvrida
- I lost my password. How do I log in to MyInvrida?You have received an email after your dealer or installer registered your Autarco system. If you have forgotten your password, you can request a new one by clicking the Forgot pass…Monitoring in MyInvrida
- My inverter will be replaced. Will I lose the data gathered so far?No, when the installer registers the new inverter with Invrida, the existing data for your PV system so far will be kept and visible on MyInvrida. If the inverter replacement proce…Monitoring in MyInvrida
- My monitoring stick will be replaced. Will I lose the data which has been gathered so far?No, when the installer registers the monitoring stick with Invrida, the existing data will be kept and visible on MyInvrida. You can register the new monitoring device yourself via…Monitoring in MyInvrida
- Where can I find my inverters IP address?The local IP address is assigned to the communication stick that is connected to your inverter. For the latest communication sticks with firmware not older than one year, the IP ad…Monitoring in MyInvrida
- Why do I see negative values in the yield graphs on MyInvrida?There can be two reasons why negatives values are displayed in MyInvrida. After your inverter has been replaced , your installer has to register the new inverter with Invrida. If t…Monitoring in MyInvrida
Invrida solar system
- Do Autarco solar inverters turn off at night?Our on-grid inverters turn off when the solar panels stop supplying power to them, which happens when the sun goes down. Our hybrid inverters don't turn off at night, because even…Invrida solar system
- Do Autarco solar panels need to be cleaned?Autarco solar panels are equipped with a self-cleaning coating, helping to keep the panels clean. However, cleaning the panels every year is advised to make sure you will get the m…Invrida solar system
- Grid Services / Imbalance Trading vs. Smart Home Battery Optimization on EPEX SPOTWith solar panels and a home battery, you can do more than just increase self-consumption. Depending on your setup, you can also create financial value by reacting to electricity m…Invrida solar system
- What does the blinking orange LED mean on my Autarco inverter?This indicates a fault in the inverter. Depending on the inverter error could, you may be able to resolve the issue yourself by using the Troubleshooting section . If not, please c…Invrida solar system
- What is a performance ratio (PR)?A system's Performance Ratio (PR) is a relative indicator its energy efficiency. It expresses the percentage of possible energy that is converted into actual output. The higher the…Invrida solar system
- What is an energy performance index (EPI)?Based on everything we know about your system, we can accurately predict what it should be producing under normal circumstances. The Energy Performance Index (EPI) is the actual kW…Invrida solar system
- What is the ticking noise coming from my inverter?Your inverter needs a minimum amount of solar irradiation in order to be able to start up and function properly. When the sun rises in the morning, the inverter will make several a…Invrida solar system
- Why is my PV system is not working during winter?Winter months provide less sunlight for PV modules to generate electricity. All inverters have an important feature called min MPPT voltage. This value defines the minimum voltage…Invrida solar system
Warranties & kWh guarantee
- How are the warranties you offer impacted by product brand bankruptcy?It's a rapidly growing and changing industry and many manufacturers suffer along the way. Invrida offers one of the most secure proposition for installers and owners to help deal w…Warranties & kWh guarantee
- How does Invrida calculate bankable yields?In order to generate the most accurate expected yields our model uses a variety of data sources, including Historic irradiance levels Historic temperatures Performance history of t…Warranties & kWh guarantee
- What happens if my system's installer goes bankrupt?If this happens, with other brands it often means that you're on your own and any performance guarantee offered to you is useless. With Invrida however, you are in a much better si…Warranties & kWh guarantee
- Where can I find my kWh guarantee certificate?You can find your kWh guarantee certificate on https://my.autarco.com or the MyInvrida monitoring app on your phone or tablet. You will find a section all the way at the bottom dis…Warranties & kWh guarantee
- Will I get compensated if my system produces less kWh than you have promised?It's very easy to make a promise. What happens if that promise is not kept? With Invrida's kWh Guarantee the promise and consequences are very clear. If your system does not produc…Warranties & kWh guarantee